Refund policy

At ColoriFitness, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our return and refund policy is designed to make the process simple and transparent.

Return Eligibility

You may request a return within 7 days of receiving your order if the product meets the following conditions:

• The item is unused, unworn, and in its original condition
• The product is returned in its original packaging with all tags included
• The item is not damaged by misuse or improper handling
• Proof of purchase (order number or receipt) is provided

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Opened or used beauty products
• Personal care items once opened
• Items purchased on clearance or special promotions (if specified)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our support team will review the issue and arrange a replacement or refund if applicable.

Return Process

To initiate a return, please follow these steps:

Contact our support team at support@colorifitness.com
Provide your order number and reason for return
Our team will provide return instructions
Ship the item back according to the provided instructions

Please note that return shipping costs may be the responsibility of the customer unless the item was defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time may take 5–10 business days depending on your payment provider

Shipping fees (if applicable) are generally non-refundable unless the return is due to our error.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.